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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
341 ratings and 181 comments received in the last 90 days.
04 November 2024
The car when ready to collect when promised. Martin was there promptly at the collection time and took the time to go through the car with me. Also offered to help with anything I wasn't sure about in the future.
01 November 2024
Very helpful
31 October 2024
Efficient and friendly at every point
23 October 2024
The sales person (ilsa Ahmad) was excellent .She was attentive, helpful and kept us well informed about the progress of the car. It was a pleasure to deal with somebody who was enthusiastic about her work.
22 October 2024
Straightforward, easy transaction.
16 October 2024
Lovely experience. Martin went through the paperwork very efficiently and then showed us the workings of the car. He was very helpful and nothing was too much trouble.
15 October 2024
First class service at Lloyd BMW, Colne. Attention to detail and standard of customer care from Dylan and Jamie have been first class. The best handover of a BMW car I have ever received.
09 October 2024
Good car, good staff .
04 October 2024
As Dylan spent time discussing with honesty my financial options so I had a better idea. The car he found for me is just right and we love it. We discussed the validity of our lovely new petrol car and feel very confident with our purchase.
03 October 2024
Excellent environment, superb staff
01 October 2024
Salesman was knowledgeable and very helpful
30 September 2024
helpful friendly service
28 September 2024
Lovely approaches by sales
27 September 2024
Kept us informed throughout its delivery.
26 September 2024
Always helpful, friendly and efficient. I appreciate the helpful and honest advice when purchasing new cars.
24 September 2024
Martin Davies was a no nonsense sales person who dealt with my requirements expertly and professionally.
18 September 2024
The experience could not have been better both at purchase and delivery time was spent with us any answered and nothing was to much troubke
13 September 2024
Jamie is very helpful and friendly. He kept me updated during the whole process and made it very easy.
09 September 2024
The sales consultant, Dylan, Keith me updated with the progress of my new car. I specified that I didn't want to take delivery before 1st September and he didn't try to pressurise me to the it earlier.
04 September 2024
Ditto
03 September 2024
It was spot on thanks to Jamie
03 September 2024
Sam has made the process seamless
03 September 2024
Previously I had been shone the 2 series on a previous visit. I was treated very friendly and helped through my choice of motor. All in all very good.
22 August 2024
Although we endured a few bumps with the process we were satisfied and happy with the service we received from Jamie Critchley. He kept us in the loop and tried to help us to get our order. He was keen and honest with his advise.
13 November 2024
The garage is clean and smart, the staff are very helpful and the work was carried out within the time suggested.
13 November 2024
The recall work was carried out in the time specified.
13 November 2024
Carried out all the things they said they were going to and washed the car . twice!
13 November 2024
Very helpful
13 November 2024
Just a great service
13 November 2024
The receptionist Sally was very good but the main issue is still not resolved
13 November 2024
Couldn't fault anything
12 November 2024
Only reason for three star is because my car was covered in grease and dirty hand marks all over the front
11 November 2024
my vehicle was collected from my home serviced and returned within the day leaving me to carry on with my work from home. A video was emailed to me to show the condition of the vehicle and the reason for any advisories. My vehicle was washed.
10 November 2024
Left two keys for batteries to be fitted only one done.
09 November 2024
No problems
09 November 2024
Good communication quick organisation of service
08 November 2024
They sorted my issue and repair in 2days
08 November 2024
Easy to arrange a convenient time for my car to be fixed. Staff at the dealership are all polite friendly and professional. They even washed and vacuumed my car prior to me picking it up.
08 November 2024
Because I was Completely Satisfied (what a silly question)
05 November 2024
Short notice fitted in the service
05 November 2024
Good service at desk. Helpful and quick to respond.
05 November 2024
I've never been to Loyds before but I took my 7 year old x5 to them and after they were finished they packed it right outside the showroom door for me to collect. How cool is that?
04 November 2024
Always go the extra mile
04 November 2024
Job was completed quick
04 November 2024
Did everything I needed them to do
04 November 2024
Always been a good experience
04 November 2024
They were very quick
04 November 2024
On my last service I needed the car to be ready before an airport trip and the service team completed the work exactly when they said they would
04 November 2024
Staff were lovely
04 November 2024
The work was completed in a timely fashion to a good standard
02 November 2024
Work carried out to high standard and prompt!
31 October 2024
Couldnt find the problem. Told them to drive it around and the coolant will go down. They did that and said there isnt a leak. I drove it home and 10 mins later engine was steaming and coolant low light was on. Wasnt going to pay another 165 for them
31 October 2024
As usual, dealing with Ben was a pleasure
31 October 2024
Very good- apart from the video inspection
30 October 2024
The whole team always make me feel like an important customer.
30 October 2024
Friendly approachable staff who make you feel valued
30 October 2024
very
30 October 2024
All aspects of recall dealt with efficiently and effectively.
30 October 2024
Cannot fault your service
30 October 2024
Good service carried out professionally on time.
30 October 2024
Friendly, helpful..
30 October 2024
Great service
30 October 2024
Work carried out in a timely fashion, vehicle ready on time
30 October 2024
Always top service from Ben and Adele they are fab
30 October 2024
Efficient and on time, no problems.
26 October 2024
Spoton Booked in for air bag recall sorted in a couple of hours while waited
23 October 2024
The health check video had very poor quality and the mechanic was muffling. So I didn't really understand what he said
22 October 2024
Great service
21 October 2024
Very happy with the service
21 October 2024
Always good if sometimes pricy.
21 October 2024
Quickly found the problem and sorted it
21 October 2024
Friendly and helpful and didn't try to make up some defects as was the case with a friend who took his Z4 for recall works in the Preston area.
20 October 2024
My vehicle was in for a recall and the work was carried out with the EGR Cooling. Shame the staff wasn't very nice
16 October 2024
Again good service
16 October 2024
Great service
16 October 2024
The work itself and products were good. Nothing wrong with the service
16 October 2024
Very nice staff at Colne. They gave me a lift to and from the office. Much nicer than the team in Carlisle.
16 October 2024
Lloyds are professional
16 October 2024
Excellent service
16 October 2024
Ben provided excellent service as usual. I will continue to get services from lloyd because of the exceptional service he provides
16 October 2024
Excellent communication
16 October 2024
An excellent job done in a speedy time and staff always smiling and wanting to go the extra mile .
14 October 2024
Issues with booking service via the internet.
14 October 2024
Easy Drop off and MOT completed on time
13 October 2024
Never a problem.
13 October 2024
Service and MOT took quite a lot longer than initially indicated which left us sitting around for an hour or more. Staff did however look after us with refreshments.
12 October 2024
Martin was very helpful and not overbearing
12 October 2024
Everything straight forward, explained what was being done.
12 October 2024
Very satisfied
12 October 2024
Ben in the servicing team was extremely good to deal with and gave me a new style 5 series as a loan car. Video update was good.
08 October 2024
Good professional and friendly people
08 October 2024
Friendly service team. Speedy booking in as required. Plus a good quality wash n vac each visit.
08 October 2024
100% fantastic service from start to finish, a massive thankyou to Matt from the service dept who went above and beyond to ensure everything was completed.
07 October 2024
No reason to fault them If ever I have had a query its always been resolved at this particular branch.
07 October 2024
Informative and helpfull staff. They were not pushy with products
07 October 2024
Customer service was good however more problems have occurred with my car resulting in booking it back in for repairs again.
06 October 2024
Always quick and efficient.
06 October 2024
A great team, positive attitude and good advice.
06 October 2024
Great support
06 October 2024
Lloyds are always professional and attentive from Rod at South Lakes BMW finding the car to Matt at Colne dealing with the service. A pleasure to deal with.
05 October 2024
Efficiency and cooperation of staff
05 October 2024
Very satisfied my car was left in a very good state- also appreciated the video of my car
03 October 2024
Great
03 October 2024
Good customer relations listen to needs.
02 October 2024
Good service
02 October 2024
Very nice building and showroom, always welcoming with a lovely coffee and biscuits. The Colne dealership is always a pleasure to visit and in my experience always a great outcome
02 October 2024
As above
01 October 2024
Nothing to criticise
01 October 2024
The service is very easy and accommodating either my vehicle can be collected or a courtesy car. My car is cleaned and the staff particularly Matt is polite and helpful.
01 October 2024
all as expected
29 September 2024
Expensive but I can see the attention to detail.
25 September 2024
No complaints very happy with service
25 September 2024
They are very organised but were unable to fix the engine collision light with one visit. Organised another appointment and car.
25 September 2024
My nearest BMW dealer is 9 miles away....but I always come back to Lloyd Colne (where I bought the car) because of the quality of service and friendly team.
25 September 2024
My car was on a recall, the part fitted was faulty and when I went back with a query the problem was found and rectified quickly.
24 September 2024
My car was in for a MOT which led to three tyres needing replacing. I was contacted giving me options etc. The only problem was that there was a delay in the tyres arriving and I had to wait until the next day to have them fitted.
24 September 2024
I waited in the dealership while my car was being serviced. I tried to do some work but there was only low coffee tables and chairs, making it difficult to work off a laptop. The service advisor said they'd find me a desk, but it didn't happen.
24 September 2024
Great customer service and communication throughout the time that my car was in the garage.
24 September 2024
Clear, accurate, efficient, polite.
24 September 2024
It was done as promised
23 September 2024
The timing of having return the other car was the only issue which affected my work.
23 September 2024
Always very good service
19 September 2024
The service was exemplary. Not a single point to fault.
19 September 2024
All went well
18 September 2024
From the phone call booking in. To dropping off my car to collection was straight forward and simple. Smart well presented staff.
16 September 2024
Expensive
16 September 2024
Jamie Critchley is an excellent Sales representative, easy to deal with, very informative of the cars and specifications and a friendly happy person.
16 September 2024
Took 2 days to resolve owing to MOT test not being undertaken until late afternoon - despite dropping car off before 9 am
16 September 2024
Professional service . Well delivered vehicle check
16 September 2024
See my comments above. They're first class.
15 September 2024
Beverley me down and helped me??
15 September 2024
The £100 voucher was a lovely surprise
15 September 2024
The process was good, they did all the work I wanted, and importantly it did not feel like they tried to charge me extra for unnecessary work or parts like some dealerships.
15 September 2024
Appointment was easily made. On arrival at service reception, my car was booked in within moments. On completion of its first oil service and health check, service reception contacted me and the collection process was seamless.
15 September 2024
As above. Brake fluid service did reveal oil 'misting' so further investigation and expense. Awaiting final outcome as to what has caused the 'misting'.
15 September 2024
My approved used car was showing a warning light within several weeks of purchase. Lloyds Colne were very thorough in checking and rechecking the vehicle until the fault was rectified. Worth 5stars if it had been fixed first time! But Thank you.
15 September 2024
Your staff both service & sales
14 September 2024
From dropping my car off to picking it up the service and staff were professional, efficient and helpful.
12 September 2024
Good customer service
11 September 2024
Vehicle collected as arranged, returned, cleaned, also as arranged. Long wait time for parts to complete recall issue hindered a 5 star rating!
11 September 2024
Again welcoming and went above and beyond.
11 September 2024
Beyond my expectations.
11 September 2024
Great service, nice atmosphere, friendly staff in all the departments.
11 September 2024
Since taking possession of our BMW 1 Series,we have entrusted Lloyds in the service and maintenance of our vehicle.The service has always been first class,the customer liaison likewise.The staff are always courteous,helpful and friendly.
10 September 2024
First class staff and service
10 September 2024
Service at Lloyd's is first class
10 September 2024
Easy to book and quick turn around
10 September 2024
Very happy with the £100 voucher, thank you
10 September 2024
Always received outstanding service when the car requires attention so completely satisfied with service experience.
10 September 2024
Always asking what I needed and super informative Ben was super helpful and supportive
10 September 2024
Completely satisfied,in the confident knowledge that any issues will be identified.
09 September 2024
Brilliant service and Adele was very helpful and very professional
09 September 2024
Always on time. Prices ok. Staff v good. Super place
09 September 2024
Service was ok
09 September 2024
Knowledgeable
05 September 2024
Work completed on time car gleaming when given back
05 September 2024
Excellent service
04 September 2024
Exceptional service
04 September 2024
Service completed on time
04 September 2024
N/A
02 September 2024
Always well done and a check on what has been done is emailed to me
02 September 2024
Easy experience friendly staff Good to get a video from the mechanic to show what's been done. Good hire car
01 September 2024
All matters on the day handled in a very good manner by Rik Pickering and I was kept updated throughout.
01 September 2024
As above service dealt with, technician sent video and gave update. have signed up for new service plan. Enjoyed the tea and biscuits.
31 August 2024
I was well looked after
31 August 2024
Service carried out during the time promised.
30 August 2024
Polite and conscientious staff
29 August 2024
Amazing and will definitely be back to swap my car and see Dylan soon!!!
28 August 2024
Warm and friendly
27 August 2024
Could not fault it
27 August 2024
All was completed except for giving me a valuation for my car
25 August 2024
Again just going back to the customer service side of things, although when I came to your dealership, I think it was Kaz that I spoke to and booked my service with, he was very helpful.
24 August 2024
Superb customer service. Nothing too much trouble
24 August 2024
Excellent from reception to servicing
22 August 2024
I was kept updated on how the part progress was going and how it was working out.
20 August 2024
Job done well
20 August 2024
Not what I've had since coming here for over 22 years not what it used to be
20 August 2024
See comments above, but also they are friendly, efficient, helpful and always make me feel welcome and special.
20 August 2024
Extremely satsfied. The problem was identified and adressed. I wa skept informed at all stages of the repair.
20 August 2024
Great business to deal with.
06 November 2024
Ilsa Ahmad was awesome ! She came in on her day off to let me test drive the 1 series and replied to all my emails even if she wasn't working. She defo went above and beyond !