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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
328 ratings and 166 comments received in the last 90 days.
06 December 2024
A bit of waiting around, and an rxtra trip needed to collect accessories
04 December 2024
Martin Davies the salesman was really helpful and kept fully up to date throughout the process.
02 December 2024
Staff are friendly, polite, knowledgeable-all staff I've met, not just the customer-facing staff. Premises are modern and clean and the customer areas are comfortable
02 December 2024
Absolutely brilliant. The service provided at Clone BMW was outstanding. Martin & Jake found us the perfect car. The whole experience from beginning to end was faultless.
25 November 2024
Great from start to finish and Matt Shannon showed me how to use all tbd gadgets!
19 November 2024
Dylan Scott has been excellent through out the ordering and purchasing experience and especially at handover
18 November 2024
Slight delay in final delivery compared to promised date but personal service very good
16 November 2024
I had no concerns at any time.
06 November 2024
Ilsa Ahmad was awesome ! She came in on her day off to let me test drive the 1 series and replied to all my emails even if she wasn't working. She defo went above and beyond !
04 November 2024
The car when ready to collect when promised. Martin was there promptly at the collection time and took the time to go through the car with me. Also offered to help with anything I wasn't sure about in the future.
01 November 2024
Very helpful
31 October 2024
Efficient and friendly at every point
23 October 2024
The sales person (ilsa Ahmad) was excellent .She was attentive, helpful and kept us well informed about the progress of the car. It was a pleasure to deal with somebody who was enthusiastic about her work.
22 October 2024
Straightforward, easy transaction.
16 October 2024
Lovely experience. Martin went through the paperwork very efficiently and then showed us the workings of the car. He was very helpful and nothing was too much trouble.
15 October 2024
First class service at Lloyd BMW, Colne. Attention to detail and standard of customer care from Dylan and Jamie have been first class. The best handover of a BMW car I have ever received.
09 October 2024
Good car, good staff .
04 October 2024
As Dylan spent time discussing with honesty my financial options so I had a better idea. The car he found for me is just right and we love it. We discussed the validity of our lovely new petrol car and feel very confident with our purchase.
03 October 2024
Excellent environment, superb staff
01 October 2024
Salesman was knowledgeable and very helpful
30 September 2024
helpful friendly service
28 September 2024
Lovely approaches by sales
27 September 2024
Kept us informed throughout its delivery.
26 September 2024
Always helpful, friendly and efficient. I appreciate the helpful and honest advice when purchasing new cars.
24 September 2024
Martin Davies was a no nonsense sales person who dealt with my requirements expertly and professionally.
12 December 2024
Very satisfied had full service . Mot. N ew wipers fitted and also my car was clean4d to very high standard
09 December 2024
All went according to plan with good communication
09 December 2024
Always made to feel welcome and staff are very helpful
09 December 2024
All done on time
09 December 2024
Good service but I was waiting around for longer than expected.
07 December 2024
Everything was done in a very professional manner
04 December 2024
Very efficient prompt service
04 December 2024
The Lloyd team are excellent.
04 December 2024
Work completed on time and to a high standard and always made to feel valued as a customer
04 December 2024
Left the car with Lloyds for a couple of hours. First service completed and car cleaned ready to drive away.
04 December 2024
All went well
04 December 2024
Very satisfactory experience
02 December 2024
Dealt with the issue promptly
30 November 2024
Excellent customer service? Ben in customer care was exceptional.
27 November 2024
Always prepared to go the extra mile. Impressive - especially as my car is quite old now.
27 November 2024
great customer service and very friendly. Tyre prices need to be a bit more competitive
27 November 2024
The reason for 4 stars is because I'm not completely confident the repair has solved the issue.
27 November 2024
Efficient and polite
25 November 2024
Yes very highly satisfied thanx to Matt looked after me.
25 November 2024
The actual experience is great, always dealt with promptly and a nice courtesy car ready quickly
22 November 2024
Great service offered
22 November 2024
Always a professional and polite experience with them. Nothing is too much trouble. They are currently looking for my next car as my 8 series is coming to the end of it's agreement.
21 November 2024
Efficient and friendly
20 November 2024
Loan car given and extended for extra day.
20 November 2024
Very helpful and friendly
20 November 2024
I was cared for .
20 November 2024
Although staff polite and professional maybe more training needed on ordering the correct tyres!
20 November 2024
Service great and everything done in timescale provided
20 November 2024
Very good
20 November 2024
The service department are all extremely helpful. Special thanks to Ben.
20 November 2024
What you are having done is explained to you with the cost, and a telephone call that the car is ready for collection
19 November 2024
A bit disappointed with the vehicle health check. Advised to replace 2 tyres immediately - my local garage could disagreed.
18 November 2024
The staff was really helpful with my car answering questions the technician and service advisor was very helpful
18 November 2024
Car was returned to Ian Cranston Autos who looks after all our vehicles. The original fault was repaired but when i picked it up it had 1. Fault-high oil level which disappeard after half hour driving 2x faults relating to axles which still remain !
18 November 2024
Car picked up from home ,work done and delivered back home
18 November 2024
Particularly because the guy in the parts dept walked me round to shiw me where I needed to check in at service dept
18 November 2024
Warranty repair completed
16 November 2024
Good communication and service
16 November 2024
I did inform you that the car is now in my name Mrs Shirley Jackson. My husband oassed away in Juky 2024.
15 November 2024
As always, totally satisfied with the service. It doesn't matter who you deal with, everyone is friendly and professional with nothing being too much trouble.
15 November 2024
All questions answered
14 November 2024
Done a quick job and also cleaned my car after
13 November 2024
The garage is clean and smart, the staff are very helpful and the work was carried out within the time suggested.
13 November 2024
The recall work was carried out in the time specified.
13 November 2024
Carried out all the things they said they were going to and washed the car . twice!
13 November 2024
Very helpful
13 November 2024
Just a great service
13 November 2024
The receptionist Sally was very good but the main issue is still not resolved
13 November 2024
Couldn't fault anything
12 November 2024
Only reason for three star is because my car was covered in grease and dirty hand marks all over the front
11 November 2024
my vehicle was collected from my home serviced and returned within the day leaving me to carry on with my work from home. A video was emailed to me to show the condition of the vehicle and the reason for any advisories. My vehicle was washed.
10 November 2024
Left two keys for batteries to be fitted only one done.
09 November 2024
No problems
09 November 2024
Good communication quick organisation of service
08 November 2024
Because I was Completely Satisfied (what a silly question)
08 November 2024
Easy to arrange a convenient time for my car to be fixed. Staff at the dealership are all polite friendly and professional. They even washed and vacuumed my car prior to me picking it up.
08 November 2024
They sorted my issue and repair in 2days
05 November 2024
Short notice fitted in the service
05 November 2024
Good service at desk. Helpful and quick to respond.
05 November 2024
I've never been to Loyds before but I took my 7 year old x5 to them and after they were finished they packed it right outside the showroom door for me to collect. How cool is that?
04 November 2024
Staff were lovely
04 November 2024
The work was completed in a timely fashion to a good standard
04 November 2024
They were very quick
04 November 2024
On my last service I needed the car to be ready before an airport trip and the service team completed the work exactly when they said they would
04 November 2024
Always been a good experience
04 November 2024
Did everything I needed them to do
04 November 2024
Always go the extra mile
04 November 2024
Job was completed quick
02 November 2024
Work carried out to high standard and prompt!
31 October 2024
Couldnt find the problem. Told them to drive it around and the coolant will go down. They did that and said there isnt a leak. I drove it home and 10 mins later engine was steaming and coolant low light was on. Wasnt going to pay another 165 for them
31 October 2024
Very good- apart from the video inspection
31 October 2024
As usual, dealing with Ben was a pleasure
30 October 2024
Friendly, helpful..
30 October 2024
Efficient and on time, no problems.
30 October 2024
Always top service from Ben and Adele they are fab
30 October 2024
Work carried out in a timely fashion, vehicle ready on time
30 October 2024
The whole team always make me feel like an important customer.
30 October 2024
very
30 October 2024
Great service
30 October 2024
Good service carried out professionally on time.
30 October 2024
Cannot fault your service
30 October 2024
All aspects of recall dealt with efficiently and effectively.
30 October 2024
Friendly approachable staff who make you feel valued
26 October 2024
Spoton Booked in for air bag recall sorted in a couple of hours while waited
23 October 2024
The health check video had very poor quality and the mechanic was muffling. So I didn't really understand what he said
22 October 2024
Great service
21 October 2024
Very happy with the service
21 October 2024
Friendly and helpful and didn't try to make up some defects as was the case with a friend who took his Z4 for recall works in the Preston area.
21 October 2024
Quickly found the problem and sorted it
21 October 2024
Always good if sometimes pricy.
20 October 2024
My vehicle was in for a recall and the work was carried out with the EGR Cooling. Shame the staff wasn't very nice
16 October 2024
Lloyds are professional
16 October 2024
Excellent service
16 October 2024
Ben provided excellent service as usual. I will continue to get services from lloyd because of the exceptional service he provides
16 October 2024
Excellent communication
16 October 2024
An excellent job done in a speedy time and staff always smiling and wanting to go the extra mile .
16 October 2024
Great service
16 October 2024
Again good service
16 October 2024
The work itself and products were good. Nothing wrong with the service
16 October 2024
Very nice staff at Colne. They gave me a lift to and from the office. Much nicer than the team in Carlisle.
14 October 2024
Easy Drop off and MOT completed on time
14 October 2024
Issues with booking service via the internet.
13 October 2024
Service and MOT took quite a lot longer than initially indicated which left us sitting around for an hour or more. Staff did however look after us with refreshments.
13 October 2024
Never a problem.
12 October 2024
Martin was very helpful and not overbearing
12 October 2024
Everything straight forward, explained what was being done.
12 October 2024
Very satisfied
12 October 2024
Ben in the servicing team was extremely good to deal with and gave me a new style 5 series as a loan car. Video update was good.
08 October 2024
Friendly service team. Speedy booking in as required. Plus a good quality wash n vac each visit.
08 October 2024
100% fantastic service from start to finish, a massive thankyou to Matt from the service dept who went above and beyond to ensure everything was completed.
08 October 2024
Good professional and friendly people
07 October 2024
Informative and helpfull staff. They were not pushy with products
07 October 2024
No reason to fault them If ever I have had a query its always been resolved at this particular branch.
07 October 2024
Customer service was good however more problems have occurred with my car resulting in booking it back in for repairs again.
06 October 2024
Lloyds are always professional and attentive from Rod at South Lakes BMW finding the car to Matt at Colne dealing with the service. A pleasure to deal with.
06 October 2024
Great support
06 October 2024
A great team, positive attitude and good advice.
06 October 2024
Always quick and efficient.
05 October 2024
Very satisfied my car was left in a very good state- also appreciated the video of my car
05 October 2024
Efficiency and cooperation of staff
03 October 2024
Good customer relations listen to needs.
03 October 2024
Great
02 October 2024
Very nice building and showroom, always welcoming with a lovely coffee and biscuits. The Colne dealership is always a pleasure to visit and in my experience always a great outcome
02 October 2024
As above
02 October 2024
Good service
01 October 2024
Nothing to criticise
01 October 2024
all as expected
01 October 2024
The service is very easy and accommodating either my vehicle can be collected or a courtesy car. My car is cleaned and the staff particularly Matt is polite and helpful.
29 September 2024
Expensive but I can see the attention to detail.
25 September 2024
My car was on a recall, the part fitted was faulty and when I went back with a query the problem was found and rectified quickly.
25 September 2024
My nearest BMW dealer is 9 miles away....but I always come back to Lloyd Colne (where I bought the car) because of the quality of service and friendly team.
25 September 2024
They are very organised but were unable to fix the engine collision light with one visit. Organised another appointment and car.
25 September 2024
No complaints very happy with service
24 September 2024
I waited in the dealership while my car was being serviced. I tried to do some work but there was only low coffee tables and chairs, making it difficult to work off a laptop. The service advisor said they'd find me a desk, but it didn't happen.
24 September 2024
Great customer service and communication throughout the time that my car was in the garage.
24 September 2024
It was done as promised
24 September 2024
Clear, accurate, efficient, polite.
24 September 2024
My car was in for a MOT which led to three tyres needing replacing. I was contacted giving me options etc. The only problem was that there was a delay in the tyres arriving and I had to wait until the next day to have them fitted.
23 September 2024
Always very good service
23 September 2024
The timing of having return the other car was the only issue which affected my work.
08 December 2024
There was a problem with negative equity which slowed the process