OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
265 ratings and 129 comments received in the last 90 days.
21 January 2025
The environment was friendly, accommodating and a pleasure to be in.
05 January 2025
Experience here was different since during the process the car was recalled. However, the dealership were at pains to keep me updated and did their utmost to hasten delivery of the car.
28 December 2024
Both Eliza and Warren were very attentive to my requirements on changing my car. My business with Lloyd's BMW goes back many years and I was well looked after on changing my car
08 December 2024
There was a problem with negative equity which slowed the process
06 December 2024
A bit of waiting around, and an rxtra trip needed to collect accessories
04 December 2024
Martin Davies the salesman was really helpful and kept fully up to date throughout the process.
02 December 2024
Absolutely brilliant. The service provided at Clone BMW was outstanding. Martin & Jake found us the perfect car. The whole experience from beginning to end was faultless.
02 December 2024
Staff are friendly, polite, knowledgeable-all staff I've met, not just the customer-facing staff. Premises are modern and clean and the customer areas are comfortable
25 November 2024
Great from start to finish and Matt Shannon showed me how to use all tbd gadgets!
13 February 2025
Able to offer me a courtesy car for 2 days, no rush to take it back, time arranged to suit my plans. New cameras fitted, very neat job and operation explained clearly to me.
11 February 2025
The issue was resolved quickly and full explanation was given. Timings were adhered to, so no hanging around.
11 February 2025
Because I was completely satisfied
11 February 2025
I filled the online form before, but I didn't get the impression that it had been read.
11 February 2025
The service manager kept in touch, throughout the time they received my car at the dealership, until I collected my car.
11 February 2025
Very pleasant and knowledgeable staff who are always happy to help .
11 February 2025
As always the work was carried out efficiently with friendly personal service.
11 February 2025
Matt and the team were excellent. He kept me informed all through the time my car was in, I had a great courtesy car, so didn't feel inconvenienced and I picked my car up, all fixed, and immaculately clean!
11 February 2025
On the first day of calling I was told I would receive a call back but didn't.
11 February 2025
Took the car in, did the job, and returned the car as agreed. Also had a loan car whilst the repair was being carried out.
01 February 2025
No issues at all