OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
288 ratings and 133 comments received in the last 90 days.
28 December 2024
Both Eliza and Warren were very attentive to my requirements on changing my car. My business with Lloyd's BMW goes back many years and I was well looked after on changing my car
08 December 2024
There was a problem with negative equity which slowed the process
06 December 2024
A bit of waiting around, and an rxtra trip needed to collect accessories
04 December 2024
Martin Davies the salesman was really helpful and kept fully up to date throughout the process.
02 December 2024
Absolutely brilliant. The service provided at Clone BMW was outstanding. Martin & Jake found us the perfect car. The whole experience from beginning to end was faultless.
02 December 2024
Staff are friendly, polite, knowledgeable-all staff I've met, not just the customer-facing staff. Premises are modern and clean and the customer areas are comfortable
25 November 2024
Great from start to finish and Matt Shannon showed me how to use all tbd gadgets!
19 November 2024
Dylan Scott has been excellent through out the ordering and purchasing experience and especially at handover
18 November 2024
Slight delay in final delivery compared to promised date but personal service very good
09 January 2025
Every staff member I interacted with was extremely friendly, the work performed was flawless, and I was kept well-informed throughout the process.
06 January 2025
All the staff have been very helpful and also great with communication. Always eager to please and very polite, around great service !! Thanks
05 January 2025
Work carried out on time and to high standards
05 January 2025
Resolved issue
04 January 2025
Excellent
03 January 2025
Made to feel welcome and all the staff I encountered were friendly
03 January 2025
I was very impressed with the whole experience from BMW and I am really happy that we changed from Audi/VW
02 January 2025
rectified the issue on my car straight away
02 January 2025
Easy to arrange. Car provided whilst mine was in.
02 January 2025
The service team quickly diagnosed the issue and resolved it.
05 January 2025
Experience here was different since during the process the car was recalled. However, the dealership were at pains to keep me updated and did their utmost to hasten delivery of the car.